MakeBelieve Arts is committed to delivering a quality service at all times, however, we do accept that occasionally things can go wrong. If you are dissatisfied with any aspect of the service you receive from MakeBelieve Arts we would like to hear from you. Equally, if you are pleased with the services offered, or have a suggestion on how we might improve our services, do let us know.
How to lodge a complaint
We need to know the exact nature of your complaint. Please provide as much information as possible about the services provided and the individuals involved and why you felt the service we offered did not meet your expectations.
You can make your complaint in whatever form is most convenient to you - telephone, in writing or by email via our CONTACT US page.
If you telephone us, the complaint will be logged. Whoever takes your call will attempt to resolve the issue for you. If you are not satisfied with the response you receive at this stage please submit your complaint in writing.
If your complaint is in writing (including email) we will acknowledge it by return and pass it to the appropriate member of staff for action. It is our intention that complaints will be responded to within 5 working days. If a full response cannot be given within this time frame eg. when a matter is very complex or where we have to consult a third party on the matter, you will be informed of the progress being made with your complaint.
The Artistic Director accepts full responsibility for effective complaints handling and in all cases we will treat your correspondence in strict confidence, with fairness and objectivity.